The job isn’t done when it’s installed. It’s done when QA signs off.
You can hit your delivery deadline. You can install on time. But if the QA/QC process stalls, the job’s momentum dies. Materials that don’t align with documentation, or cure profiles that aren’t site-validated, can wipe out a week of schedule—and all the goodwill that came with it.
Where QA/QC alignment breaks down:
Test certs don’t match batch numbers
Cure logs are missing—or incompatible with site reporting tools
Visual inspection criteria never agreed upon
What the best distributors do:
Preload every delivery with certs, cure logs, and visual inspection guides
Provide QA packets grouped by install area, not just product type
Offer field-verification walk-throughs or video-call support during inspection
QA is the final handshake before turnover. If you fumble it, no one remembers how well you delivered on Day 1.
