Today’s glass and ceramic supply chains must do more than run—they must bounce back quickly when hit. That’s where resilience KPIs come in. These aren’t about volume or spend—they measure your ability to react, adapt, and recover. If you’re still only tracking cost and delivery, your dashboard is incomplete.
The Must-Have Resilience KPIs
1. Time to Recover (TTR)
How long it takes to restore normal operations after a disruption—whether due to a missed shipment, material shortage, or facility failure.
2. Time to Reroute (TTR2)
How quickly you can shift production or sourcing from one vendor or plant to another.
3. Supplier Response Time
How fast a vendor acknowledges, plans, and resolves a disruption or PO deviation.
4. Disruption Detection Time
How long it takes for you to identify that something has gone wrong in the supply chain.
5. Percentage of SKUs With Alternate Sources
An indicator of flexibility under strain. The higher, the better.
6. Buffer Stock Coverage Days
How long you can continue fulfilling orders without inbound resupply under a crisis scenario.
Why Resilience KPIs Matter
They help you benchmark true agility, not just operational flow.
They trigger faster decision-making during crises.
They build cross-functional visibility and accountability.
Pro Tip: Make these KPIs visible in your standard S&OP dashboard or supplier scorecards. Review monthly and adjust based on recent disruptions.
Final Word: Resilience is measurable. And in 2025, it’s as important as cost per unit or on-time delivery.
